KAMIND delivers Office 365 and Windows Intune Solutions

technical support


On Call Technical Support

KAMIND provide different level of service based on the type of managed customer and our service agreement.

KAMIND's philosophy is one of education.  As we solve your technical problem, our goal is to provide advice and training to allow you to address these issues to become self supported and lower your service cost.

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customers support

KAMIND Customers are Job 1

KAMIND provides top tier support to all managed services customers.  This includes monthly monitoring reports, preventive maintenance work on all customers systems covered under our yearly maintenance agreement.

Our Managed services include access to our hosted On-Line web conferencing solution at www.kamindlive.com.

Managed customers receive the following

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online support

Remote Desktop Support

KAMIND provides remote desktop service support using Microsoft Intune.  All Managed services clients have Microsoft Intune installed on the client computers  KAMIND uses Intune as a state of the art support tool, that is firewall friendly. read more>

Email support and phone support via Microsoft Response Point

KAMIND supplies two methods for customers access to KAMIND remote On-Call support.  KAMIND On-Call services include voice to text transcription service and  Microsoft Response Point audio email messaging and call forwarding.

Microsoft Response Point allows users to leave a voice message, and have that voice mail emailed to the On-Call support technician.  KAMIND's innovative support structures demonstrates our commitment that our customers are or number 1 priority.

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On-Line Trouble Ticket Submission.

KAMIND On-Line customer trouble ticket submission systems integrates Microsoft CRM with the ticket helps desk.  The Microsoft Dynamics products is suited for this purpose along with the integration to    read more>